Refund policy

Returns & Refunds

We hope you love everything you ordered. If something isn’t quite right, here’s how returns work.

30-Day Returns

Most individual items purchased separately can be returned within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition and packaging, and you’ll need your order number or other proof of purchase.

To start a return, contact us at hello@plurready.com. Please contact us before sending anything back so we can provide return instructions.

Rave Kits & Bundles

Our rave kits and bundles are final sale and cannot be returned or exchanged.

Because our kits include personal-care, hygiene and other individually packed essentials, we can’t safely restock a returned bundle once it has left our hands. This applies to the entire bundle as well as individual items included inside it.

Individual personal-care or hygiene products that have been opened or used are also non-returnable.

Please don’t worry if something in your bundle arrives damaged, defective, or isn’t what you ordered, that’s different. Contact us and we’ll make things right.

Individual Items

Eligible products purchased individually such as fans and accessories can be returned within the 30-day return period as long as they’re unused and in their original condition and packaging.

Items specifically marked Final Sale cannot be returned or exchanged.

Damaged, Defective or Incorrect Orders

Please check your order when it arrives. If an item is damaged, defective, missing, or you received the wrong product, contact us at hello@plurready.com as soon as possible.

Include your order number and, when applicable, a photo of the issue so we can sort it out for you.

Exchanges

We don’t currently offer direct exchanges.

If an eligible item qualifies for a return, you can return it and place a new order for the item you want.

Return Shipping

For standard returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

If the return requested because we sent you an incorrect item or the product arrived damaged or defective, we will take care of the appropriate solution.

Refunds

Once we receive and inspect an eligible return, we’ll let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method. Your bank or card provider may need additional time to process and post the refund after we issue it.

If more than 10 business days have passed since we approved your refund and you still haven’t received it, contact us at hello@plurready.com.

Questions?

We’re happy to help. Contact us at hello@plurready.com with any questions about your order or whether an item is eligible for return.